Frequently asked questions
How do I use your Long Distance Service
Our long distance service is a Dial In Service. What this means is you don't switch your existing long distance carrier.
We set up the phone number(s) you wish to have access to our service. Then you dial our ten digit access number in your city and enter the long distance number you wish to call.
Which cities is your program available from
The advertised rates are available from Toronto and the Greater Toronto Area. You can use our service from anywhere in Canada and United States but an additional $0.04 per minute will be added to the rates advertised.
What currency are your advertised rates in
Our advertised rates are in Canadian currency, for U.S. customers use the appropriate exchange rate to convert to US Dollars.
Can I use this service for my business
Absolutely. Unlike other long distance companies we do not charge higher rates for business customers. You will get the same low rates for home or business.
Can I use your services from my cell phone
Absolutely, you can use our services from your cell phone. You will still be charged
your usual air time and roaming charges by your service provider. Our plan is great
for cell phone use because you avoid paying the high long distance charges that most
cell providers charge. If you plan on using it often -
Do I get a bill at the end of the month
Yes. At the end of each month or your 30 day billing cycle we can provide a detailed bill and statement outlining your call by call charges. If you would like a monthly bill mailed to you there is a $1.00 monthly charge.
What is Pre-
What are the payment options for the Pre-
You can either pay by cash, cheque, debit , credit card (Visa or MasterCard) or deposit at our bank account.
Are there any monthly fees or minimums
There are no monthly fees or any other charges. Only you pay for the minutes you used (plus tax).
After I enter my long distance number with your service there is a long delay before I am connected
Just press the # key after you dial the number and your connection will be a lot faster
What is the minute increments you charge
We charge in one minute increments.
Do you provide a Calling Card
No. we don't provide a physical calling card. Instead our service is more like a virtual calling card where you are given an account number and a pin number to use our service.
Are there any hidden fees
There are no hidden charges like monthly fees, minimum call lengths, connection charges etc..
What are your office hours
Customer service is open from 10:00 am to 9:00 pm EST Monday to Friday and from 10.30
am to 8 pm EST Saturday and Sunday to assist you. Call 416-